Waiting for 2023 and past, companies worldwide face numerous uncertainty.
One factor will stay fixed all through this era — prospects anticipate wonderful experiences when interacting with a model. Based on Acquia’s newest CX Report, companies plan to prioritize buyer retention over the subsequent 12 months: 56% plan to enhance buyer expertise, and 58% will focus extra on customer support.
This ought to be a typical aim. To climate a possible storm, companies should maintain prospects by assembly and exceeding buyer expectations.
Register right now for “Master the CX Trifecta in 2023: Data, Content & Tech,” offered by Acquia and create the inspiration for CX success this yr and past.
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Concerning the writer
Cynthia Ramsaran is director of customized content material at Third Door Media, publishers of Search Engine Land and MarTech. A multi-channel storyteller with over 20 years of editorial/content material advertising and marketing expertise, Cynthia’s experience spans the advertising and marketing, know-how, finance, manufacturing and gaming industries. She was a author/producer for CNBC.com and produced thought management for KPMG. Cynthia hails from Queens, NY and earned her Bachelor’s and MBA from St. John’s College.
